We hope that you love every item that you order from Labels & Love Ltd. However if you would like to return an item we promise to provide a refund as long as it is returned to us in a saleable condition, with all tags still attached, within 30 days of the date shown on your dispatch confirmation email.
If it’s brand new still with original tags attached, we’ll give you a full refund (excluding postage). The only times we don’t accept a return is if it is worn or damaged by you, if the item is returned incomplete, if the tags have been removed or it is returned outside of the 30 days from date of dispatch.
If an item is returned because it is faulty we will also refund your original postage costs. Unfortunately if there is more than the returned faulty item in the original order, we cannot refund the full delivery charge.
FREE UK RETURNS
We want your shopping experience with us to be as easy as possible, which is why we offer free UK returns.
Contact us at firstname.lastname@example.org within 28 days of your order, detailing your order number and which item(s) you wish to return/exchange. We will email you a free Returns Label and a Returns Form to complete and include in your returns package
Package your items securely including the completed returns form and attach the Free Returns Label to the front of your parcel.
Take it to your local post office, remembering to obtain a proof of postage! Refunds may not be processed without this.
Refunds will be processed within 28 days of our receipt of goods, usually via the method by which you paid for your items