Telephone: 07920 119 160 ·

Returns Policy

Labels & Love Returns Policy

We hope that you love every item that you order from Labels & Love Ltd. However if you would like to return an item we promise to provide a refund as long as it is returned to us in a saleable condition, with all tags still attached, within 30 days of the date shown on your dispatch confirmation email.

If it’s brand new still with original tags attached, we’ll give you a full refund (excluding postage). The only times we don’t accept a return is if it is worn or damaged by you, if the item is returned incomplete, if the tags have been removed or it is returned outside of the 30 days from date of dispatch.

If an item is returned because it is faulty we will also refund your original postage costs. Unfortunately if there is more than the returned faulty item in the original order, we cannot refund the full delivery charge.


We want your shopping experience with us to be as easy as possible, which is why we offer free UK returns.

Contact us at within 28 days of your order, detailing your order number and which item(s) you wish to return/exchange. We will email you a free Returns Label and a Returns Form to complete and include in your returns package

Package your items securely including the completed returns form and attach the Free Returns Label to the front of your parcel.

Take it to your local post office, remembering to obtain a proof of postage! Refunds may not be processed without this.

Refunds will be processed within 28 days of our receipt of goods, usually via the method by which you paid for your items

We reserve the rights not to accept a return if either:

  • There are signs of the item(s) being worn
  • There are signs of item(s) being damaged
  • Item(s)returned are incomplete
  • Tags have been removed
  • The item(s) is returned outside of the 30 days of you placing your order.


Please note, if we receive your return and it is not fit to be refunded, e.g. it has been worn, tags have been removed or it was not returned back to us within the specified timescales, we reserve the right to refuse a refund. In this instance there will be a £4 charge to return your items back to you. Please ensure that your items are returned in the conditions specified before returning them to us.


We are happy to exchange items. Please contact us via Facebook or